Email scam - "BPAY Deposit Instructions"

We are aware of an email based scam involving BPAY, with subject line “BPAY Deposit Instructions” and an attached Word document. The BPAY logo features prominently on the email, and purports to come from the email domain

Please be advised that BPAY will never email customers directly, and we advise that you ignore these emails and delete immediately without opening it or the attachment.

We apologise for any inconvenience caused.

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No queues, no cheques, no waiting. Paying bills with BPAY is almost too easy.

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Have bills sent straight to your online or mobile bank - so you can view, pay and store them, 24 hours a day.

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How BPAY makes life easier

  • Pay bills in minutes from your online, mobile or phone bank. So you can choose not to stand in a queue or write a cheque again.
  • Have bills sent straight to your online or mobile bank, then view and pay them with the click of a mouse or the swipe of a finger.
  • Pay bills when and where you want to. You can even schedule bills to be paid down the track.

All in one place


Pay bills online fast. Just enter the BPAY Biller Code, your reference number, the amount and the payment date, and you’re done.

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With bills sent straight to your online or mobile bank, plus you can choose to get handy reminders to help you not lose or forget a bill.

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Getting started with BPAY couldn’t be easier. Just jump on to your online or mobile bank and choose the bill payment option. You can contact your financial institution if you get stuck.

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