The CRN is a unique 2 – 20-digit number that appears on every customer bill. You use the CRN to identify the account or bill to be paid without providing any personal information about the customer.
You can use CRNs like account numbers, putting the same CRN on every bill you send an individual customer. Or you can use them like invoice numbers, putting a different CRN on each individual bill. We call that a variable CRN which can be used to track individual transactions for a customer that may receive multiple bills from you within a billing period.
If you process less than 200 BPAY payments a month, you have the ability to also use your customer’s mobile number as their CRN, making it even easier for you to reconcile payments back to your customers.
You can even use an Intelligent CRN (iCRN) that ensures customers are only able to pay the exact amount you have specified, or by a particular date you have specified, or both. Please read below for more information.
If you would like to generate valid BPAY CRNs, please visit our online BPAY CRN generator tool.