Important Notices


Text message scam - Gold Coast City Council

We are aware of a suspicious text message being received by Gold Coast City ratepayers. The message purports to offer a "secret biller code" to help ratepayers pay rates via BPAY. Gold Coast City Council has confirmed that the scam is not directly related to any breach of council’s customer databases.

As a precaution, we advise that you ignore these text messages and instead delete them immediately. The correct biller code for BPAY is on council rates notice and if unsure, customers can either use the biller code search function on the BPAY site, or contact the council to confirm the correct information.

We apologise for any inconvenience caused.


Email scam - “BPAY online payment”

We are aware of an email based scam involving BPAY, with subject line “BPAY online payment” purporting to come from bpaysecure.com.au. This is not a valid email, as BPAY do not request any sensitive information via email campaigns.

Any email claiming to be from BPAY and requesting such information should be deleted without opening the attachments or clicking any links.

We apologise for any inconvenience caused.