BPAY Biller Case Study (August 2007)
Giving its business customers more payment choices was the primary reason behind TNT Express’ decision to offer the BPAY option two years ago.
“As a business, we are pro-actively moving towards electronic transactions, and BPAY not only parallels the direction of our business, but is a familiar and easy process for our customers,” says Gerald O’Sullivan, General Manager Administration, TNT Express.
In two years, BPAY payments have grown to account for 16% of all TNT Express transactions.
“We are primarily a business-to-business service, and our data indicates that the BPAY option is used most frequently by small and medium business owners, which comprise xx% of our business,” said O’Sullivan.
“This mirrors our research that illustrates the growth in BPAY payments and billers is not coming from the traditional ‘top 100’ billers, but the burgeoning SME market,” said Andrew Arnott, General Manager, BPAY.
BPAY is an attractive payment option for SMEs since it requires no set up, training or capital investment.
According to O’Sullivan, it just works. “BPAY was simple to implement and worked from day one.”
“And the back office benefits of BPAY means simplified reconciliation,” states O’Sullivan. “At TNT Express, BPAY payments are identified by a single unique reference number (URN), which allows us to instantly match up the payment to the invoice - we do not require any additional information.”
And while not a primary factor in deciding to offer BPAY, this payment method is in keeping with TNT’s global commitment to develop, maintain and practice positive and sustainable environmental policies in every community in which it operates.
With its biller database growing by the day, BPAY is no longer simply a vehicle for paying ‘recurring’ household bills. TNT Express is one of 15,000 payments that can be made via BPAY.