BPAY Simplifies Tax Payments (July 2007)
The Tax Office decided in July 2000 to start accepting payments through the BPAY channel. This reflects its commitment to making it easier, cheaper and more personalised for clients to meet their tax obligations through improved taxpayer services.
Since offering the BPAY payment option more than six years ago, BPAY has grown to such an extent that it now accounts for 30% of all payments received into the Tax Office, increasing steadily at three per cent annually.
“For the Tax Office, e-commerce through BPAY has proven to be a key enabler for improved taxpayer service and more efficient tax administration,” said Geoff Robinson Deputy Commissioner, Tax Office. “It is convenient and straightforward.”
First and foremost, the BPAY payment option is customer focused - simple, convenient, easy to use and available 24/7. Additionally, BPAY is not only cost effective for the client and Tax Office – reducing compliance and administration costs - but efficient with its electronic transfer of funds.
“This option also helps to reduce the opportunity for fraudulent transactions,” said Robinson.
Although BPAY, via the telephone and the Internet, has not changed the Tax Office’s collection process, it has enhanced e-commerce within the Tax Office by broadening its payment options. By providing a simple and user friendly payment channel, like BPAY, the Tax Office increases the likelihood that tax payers will meet their tax obligations.