City West Water is a leading retail water supplier in Melbourne owned by the Victorian Government, providing drinking water, sewerage, trade water and recycled waste services to approximately 310,000 residential and 34,000 industrial and commercial customers across Melbourne.

City West Water is committed to sustainability, and is investing in a number of programs and activities across the business to promote sustainability within the business, including BPAY View.

City West Water launched with BPAY View in July 2008, and now have over 4,900 customers registered to receive their City West Water bill via BPAY View.

Angelo Iacobaccio, Data Analyst for Customer Information Systems at City West Water, has been extremely positive about the use of BPAY View within City West Water. After three to four years with no electronic bill presentment solution, City West Water was ready to implement an enduring and forward-looking solution for their customers. "BPAY View allowed customers to view their bills as PDF files, which is exactly how they looked on paper. There were no formatting issues, which made implementation of BPAY View really easy," Angelo said. He also commented that the benefits to City West Water customers were clear: BPAY View is a sustainable, convenient solution that is well aligned with their own corporate environmental strategy. The success has been remarkable: The incidence of churn has dramatically reduced with 95% of customers who registered with BPAY View have being retained."