How do I know that my Telstra biller code has been migrated?
You will be notified by Telstra via letter.
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Will I still get my Telstra bills through BPAY View at my Financial Institution?
You may need to re-register at your internet site to continue to receive your Telstra Bill via BPAY View. To register you will need a copy of the new bill, and the following information - biller code, new account number and name that appears on your bill. A simple step by step guide to re-registering is available click here.
Some financial institutions may automatically migrate your BPAY View registration. The new registration will appear in your biller address book. You may receive notification from your bank that your biller address book has been updated.
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What do I need to re-register?
A copy of a Telstra Bill with the new Biller Code 23796, new Account Number and surname that appears on the bill.
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How will I know when I have been migrated?
You will be notified by Telstra prior to migration via letter.
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What if I have turned off my paper bill at Telstra?
You will need to access Telstra online billing to access adobe Acrobat (PDF) version of your bill. (
https://telstra.com/myaccount/index.jsp?tR=1)
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Why are Telstra making these changes?
Telstra are updating and streamlining their billing system to provide a better service for customers.
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What are the benefits in registering for BPAY View?
Easy access: You can manage & view your bills online 24/7 from wherever you are
Get organised: Have a summary of your bills and their due date in one place.
Choose how you pay: You can still use BPAY if you receive bills online via BPAY View and pay from your chosen bank account.
Pay on time: Make instant payments with BPAY or schedule payments for a later date.
Be kind to the environment: Cut down on paper usage by choosing to receive your bills online.
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What happens if I don’t re-register?
You will no longer receive Telstra summary bills through BPAY View but you will still receive a paper bill via mail or an electronic bill at www.telstra.com.au.
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Who can I talk to if I have questions?
Call Telstra on 13 22 00 or your
Financial InstitutionTop