Supporting you. Supporting your customers.
At BPAY we want to make it easy as possible for you to find the information you are after.
The mobile version of the BPAY website allows you to search for where information is housed (which could be on the BPAY website, BPAY training portal or the BPAY Operations Portal).
Visit the desktop version of this website to search for information by role type.
Below are three options for searching where information is housed (which could be on the BPAY website, BPAY Training Portal or the BPAY Operations Portal)
Please click on the topic of interest for detailed content
Click on most appropriate title
Click “More details” button for content list
The BPAY website is where you can find BPAY’s product & service information including how to pay with BPAY, becoming a BPAY Biller and Biller & Financial Institution search.
In the Member Financial Institutions section you can find the following information:
BPAY Membership information
Information on each membership type - Participant Member, Associate Member & Payer Institution Member
BPAY’s marketing materials to assist your customers in promoting BPAY
Here you will find:
BPAY’s Brand Guidelines and logos
Marketing material for all BPAY services including: flyers, posters, web banners, statement messaging, social media assets, newsletter assets and video content.
Product information on BPAY’s products & features including: BPAY, BPAY View, QR codes, CRNs and BPAY Batch. Here you can find the following resources:
Product Quick Tips
BPAY services FAQs
Quick Reference Guides
Sales & Product Support
Product Information Sheets (Quick Reference Guides)
BPAY Sales Training videos
For in-depth Training please visit the BPAY Training Portal
BPAY Banter is our online newsletter website, keeping you informed with all that’s going on at BPAY, as well as updates within the payments industry both locally and globally.
Here you can view:
Exclusive interviews with industry leaders
News on payment trends from around the globe and at home
Tips and guides about how to make the most of BPAY
Video case studies sharing stories of the advantages BPAY gives their businesses
All our latest research findings
Members of Financial Institutions and Third Party Providers to the industry gain access to view additional tailored content, including:
Specific articles on BPAY product & services including training updates
Articles on how to get the most out of BPAY products & services tailored for you as a member
Articles on updates for BPAY sales support
Subscribe to our monthly updates and online quarterly newsletter to hear all about BPAY’s great new initiatives and the broader payments landscape.
The BPAY Training Portal is a one-stop shop for your BPAY training needs where you can quickly and easily get access to all BPAY's Training tools and materials.
The BPAY Training Portal requires a password to login. If you require a password, please contact your BPAY Product Manager or click here
Learn about BPAY’s services with quick videos, self-paced e-learning modules, power point presentations and Quick Reference Guides. The presentations include speaker notes and can be downloaded for use in your own Powerpoint templates.
There is training available for different areas within BPAY Members’ organisations, whether you work in sales, operations, customer care or product management, it is split into 3 key areas on the BPAY Training Portal:
Products and Services
Find out about BPAY’s services including payments, BPAY View, CRNs, QR Codes and Master Biller
Includes a comprehensive overview of key BPAY Operational processes as well as step-by-step video guides on how these can be managed within the BPAY Operations Portal
BPAY Sales Training builds on the Products and Services training for sales staff with a focus on the market features and benefits, value propositions of the services as well as customer scenarios
You can also request training materials, book into BPAY training or contact Training at BPAY for further assistance.
The BPAY Operations Portal is the workflow platform that supports the BPAY Scheme operational activities. Stay up-to-date with the latest BPAY incidents & alerts. Here you can also download important scheme documentation.
The BPAY Operations Portal requires an individual login. For information regarding access to the Operations Portal, please contact your BPAY Product Manager or click here.
BPAY file management
View and download Risk & Compliance information, Scheme Notices, Scheme Mandates and Scheme Documents e.g. Business Rules and Operating Procedures (BROP) & Technical Operating Procedures (TOPS)
View and Download BPAY Payments Certification information and documents
Access to download:
BPAY Operational contacts list
BPAY Portal registration form
BPAY Operational templates and BPAY logo information
Mini User Guides