Supporting our Members
BPAY Scheme Members include over 150 different Financial Institutions, ranging from Australia’s largest banks, to local building societies, credit unions, and mortgage originators. BPAY is offered on more than 45,000 bills, supporting its Members in the provision of payment and information services to their customers.
BPAY supports its Members in numerous ways from general products and technical support to the provision of customised Member training sessions covering operations, product and sales, as well as a Member specific Training Portal which includes a wide range of BPAY training tools and materials.
In addition BPAY provides marketing support for both Members and their business customers, this can take the form of the provision of general marketing collateral or specifically designed campaigns.
Initial Convenience Service (ICS). To learn more about the ICS, please visit the ICS page
BPAY has a dedicated Training Portal that gives you access to the BPAY Training tools and product support materials developed for Scheme Members, as part of the overall BPAY Training Program. The Training Portal provides you with one place to easily access and download these materials when you need them.
Training is available for the various departments within Financial Institutions, whether you work in sales, operations, customer care or product management, you will be able to find the information you need. These include:
Products and Services training for all BPAY services, including Product Information Guides, powerpoint presentations and videos and e-learning modules
Operations training including guides and step-by-step videos for all areas of the BPAY Operations Portal
Sales specific training for BPAY services including BPAY payments, BPAY View and Master Biller.
You can also book in for our Annual face-to-face training sessions - see the News & Events section in the Training Portal.
The Training Portal is password protected. Each Financial Instituion is provided a quarterly username and password. If you would like access to the BPAY Training Portal please speak to your BPAY Product Manager or request your password on the login screen of the Training Portal.
Download our guide on the training tools and materials available on the Training Portal