BPAY’s strength comes from our relationships with our Members — working across the banking system to help provide seamless and convenient customer payments.
Here’s how our Members and BPAY work together to present, accept and settle bill payments:
How we work — general operating principles
To take part in the BPAY Scheme, our Members and Biller Businesses need to comply with a number of requirements. We’ve added a summary below — contact us to obtain a copy of the BPAY Scheme Rules and Operating Procedures.
What it takes to become a Member — capacity
To become part of the BPAY Scheme, Members need to:
Be an authorised deposit taking institution (ADI) — unless they are Payer Institution Members (PIMs).
Indemnify other Members and BPAY for any loss or damages suffered.
Comply with the BPAY Scheme Rules and Operating Procedures, including Management Committee directions or notifications.
Report transaction volumes and other relevant information and statistics, as may be reasonably required.
Taking part in the BPAY Scheme — customer requirements (Members and Businesses)
To take part in the BPAY Scheme, Members and businesses need to enter into appropriate arrangements with businesses and payers. Businesses (billers) will also agree to:
Recognise the payment date as the date on which the customer made the payment through their online, mobile or phone bank, provided it is made by the cut-off time of their financial institution on a Banking Business Day^.
Process payments to the customer’s account promptly.
Identify mistaken payments made by consumers and return funds promptly.
^Banking Business Day means a day on which banks in Sydney or Melbourne are able to effect settlement through the Reserve Bank of Australia.
Members need to pay their BPAY Scheme fees and charges on time.
BPAY Payments Wholesale fee
It's through over 150 financial institutions that billers and consumers access the BPAY services. BPAY Pty Ltd has no direct relationship with billers or end customers.
Fees are paid by participating financial institutions for the BPAY services, including fees relating to processing costs and BPAY Scheme membership.
The BPAY Scheme also sets a wholesale fee, called the Capture Reimbursement Fee (CRF), for BPAY payments.
The CRF is paid as a reimbursement for the costs incurred by the bill payer's financial institution in capturing and processing bill payment instructions on behalf of the biller's (merchant's) financial institution.
This fee is paid by the biller's financial institution to the bill payer's financial institution. The fee varies depending on whether the payment is funded from a customer's debit account or from a customer's credit card account.
BPAY ensures best practice in setting its fees with regular independent reviews of the CRFs undertaken by leading payments economic consultants. The CRFs are calculated using a cost-based methodology and have declined over time as transaction volumes have increased.
The following wholesale fees payable between financial institutions (inclusive of GST) are effective as at 1 November 2016.
BPAY payment from a debit account
38.5 cents per transaction
BPAY payment from a credit card account
35.2 cents per transaction; plus
0.297% of the transaction value.
In addition to the CRFs described above, the biller's financial institution pays 1.1 cents per transaction to those bill payer financial institutions that have implemented BPAY View.
BPAY may also provide rebates to bill payers' financial institutions, to encourage greater use of BPAY View.
^ Billers and consumers with any queries relating to charges incurred for using BPAY services should contact their financial institution.