Customer Reference Number types
Smart features for easy tracking and reconciliation
Tracking payments with your BPAY Customer Reference Number (CRN)
Track and reconcile every bill and bill payment quickly and easily, with a BPAY CRN.
When you implement BPAY, you then allocate each of your customers a CRN. Each CRN is a unique number generated by your business, which is used to identify exactly which customer account each payment is for, so you can automate receivables reconciliation. You can also choose to have a variable CRN which changes from bill to bill, to enable you to track payments relating to specific periods, bills, invoices or transactions.
There are a number of options which give you additional flexibility:
to help identify and eliminate transposition errors before they reach the biller, helping to ensure more accurate bill payments and reduce the time and effort your staff need to invest in reconciling transactions
a customised rule used to further validate a CRN. For example, these may be used to eliminate Payment Errors and to limit Fraud on particular Biller Codes e.g. Credit Card Biller Codes
BPAY CRN – Business Benefits