Issue 3

One of the reasons for BPAY's popularity is the consistently positive consumer experience with the service, which includes the standardised way BPAY is presented on a company's bill.

Whether delivered electronically or on paper, a bill must clearly and prominently display three specific elements:

1. BPAY logo
2. Customer reference box (including the CRN and Biller Code)
3. Payment method advice

The vertical BPAY logo appearing on a bill must be at least 11 millimetres in height. If there are space restrictions, a biller may use the horizontal logo with a minimum height of seven millimetres.

The box containing the Customer Reference Number must be aligned with and the same height as the BPAY logo.

Logically, the payment advice section must be close to the BPAY logo and Customer Reference Number box. The payment advice sections vary, depending on if a biller accepts BPAY payments from a credit card.

For alternate bill configurations due to space constraints, billers are requested to consult with their Financial Institution. And prior to printing any invoice template, billers must seek approval from their Financial Institution.

A complete list of the brand guidelines and the artwork for the BPAY logo, Customer Reference Number box and payment advice sections can be downloaded from the BPAY website (www.bpay.com.au).