An e-billing strategy is a core component of e-commerce, and is generally typified by the replacement of paper bills with electronic. BPAY's environmentally friendly e-billing service BPAY View, allows billers to offer an easy, secure way for their customers to receive paperless bills.

The implementation of a successful e-commerce strategy delivers a number of cost advantages to billers, three primary areas of which are:

1. Lower distribution costs. Electronic bills can be up to 50 per cent cheaper than traditional paper bills thanks to savings on paper, printing and postage.
2. Lower transaction costs. Electronic bills encourage payment through electronic systems such as BPAY, the transaction costs of which are usually significantly less than manual or over the counter payments. The majority of BPAY payments are also made from a debit account, which generally translates into lower transaction fees payable to the bank that provides the BPAY service to the Billers (this compares to the general approach to credit card payments where fees payable depend on the value of the individual payment made).
3. Lower staffing costs. When combined with the introduction of consumer self-service facilities, the increase in e-billing volumes helps reduce the level of billing and address related queries to call centres. A reduction in call volumes can subsequently reduce staffing requirements and costs for consumer service centres.

These cost benefits are also typically accompanied by an improvement in overall consumer satisfaction, as customers welcome greater levels of convenience and flexibility in Biller interactions.