Issue 6

BPAY's e-presentment service BPAY View continues to gain momentum in 2009, with an increasing number of Billers adopting the service to meet consumer demands for a simple, environmentally friendly way to receive bills.

In the initial stages following its introduction in 2002, the majority of BPAY View Billers were utilities and telecommunications companies. Now as the service continues to mature, the range of Billers has widened to include less traditional areas such as transport and distribution.

One of the most recent companies to offer BPAY View is the Australian and international freight services company TNT Australia, who launched the service in October 2008 across two Biller codes, TNT Express and Riteway Express.

A BPAY Biller since February 2004, TNT saw BPAY View as a natural progression to its existing online services, and a way to extend its promotion of electronic options for invoice presentation and payment. The service was also seen to be a close fit with the environmental management approach of the global company.

According to General Manager of Administration Gerald O'Sullivan, the decision to implement BPAY View was largely driven by TNT's desire to take advantage of the speed and convenience benefits offered by the service.

"Unlike traditional household bills, which are usually distributed to a captive audience according to a monthly or quarterly schedule, we invoice weekly and often our small to medium size customers trade less frequently," he said.

"By facilitating prompt online presentment and providing an easy link to online payment, BPAY View provides us with a streamlined invoice process from start to finish for all our customers," Mr O'Sullivan said.

From a customer perspective, the BPAY View service also simplifies the payment process by providing a direct web link from the TNT invoice to the payment section of their individual e-banking site, automatically populating the page with the correct bill data.

"For TNT and Riteway, each new weekly invoice contains a new reference number, and as our reference numbers are 15 characters, there is always a possibility that customers may complete their payment details incorrectly" said Mr O'Sullivan.

"By linking to a pre-populated bill payment form, BPAY View helps to significantly reduce the amount of time and money we spend on payment reconciliation," he said.

The service also extends the administrative benefits of the primary BPAY Scheme by providing TNT with customer data files in a simple, electronic format.

According to Mr O'Sullivan, TNT sees BPAY View as a central part of its commitment to electronic services and has taken a long-term, holistic view towards customer take-up.

"TNT initially set quite conservative targets for BPAY View take-up in order to give ourselves time to properly establish and market the product, however preliminary results show that we will easily exceed these targets," he said.

"We expect that regular promotion of TNT's range of e-solutions across the board will prompt more and more of our customers to make the move to electronic invoice presentment and payment."

If a BPAY Biller is interested in learning more about BPAY View or potential joint marketing opportunities, please contact BPAY marketing office via email: marketing@bpay.com.au.

For further information about TNT Express visit www.tnt.com.au