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B_Informed Issue 1

A Light Bulb Moment

BPAY View ? BPAY?s electronic bill presentment service ? was launched in 2002 with four billers signed up to the service and 91,000 bills presented to 36,000 customers in its first year of operation.

The number of bills presented has now increased into the millions, a number that will grow exponentially with the recent influx of energy companies joining this e-billing option.

Energy companies, including Alinta, Horizon Power, Truenergy, Synergy, Energy Australia, Ergon Energy, Integral Energy and soon Origin Energy and AGL make up 25 per cent of the service?s biller codes. In fact by June 2008, the majority of the larger energy companies in Australia will be part of the service, which means that millions of consumers are able to receive their bill online through BPAY View, regardless of where they live or the energy company they use.

Consumers have already demonstrated their interest in receiving their bills on-line, with a 21 per cent increase in energy bills presented to consumers via BPAY View over the past six months. This figure equates to approximately 12,000 energy company bills per month presented through this service.

Predictably, companies that prefer to receive BPAY payments, because of the cost-savings related to simpler back-end reconciliation, see a marked increase in these payments when they present the bill electronically.

Typically, an electronic payment follows an electronic payment request. For instance, the number of BPAY payments made to energy companies that are BPAY View billers has increased by 15 per cent over 12 months.

In addition to energy companies, some of the country?s most popular telecommunications providers, such as 3 Australia, Optus, Primus and Telstra are also BPAY View billers.

According to research, consumers are more likely to sign up to BPAY View if they can receive a wider variety of bills.

For more information on becoming a BPAY View biller, please contact your Account Manager or visit www.bpay.com.au.