Below are our most frequently asked questions for personal and business users

Consumer Alert


Important Notice


Email scam - “BPAY Deposit Instructions”

We are aware of an email based scam involving BPAY, with subject line “BPAY Deposit Instructions” and an attached Word document. The BPAY logo features prominently on the email, and purports to come from the email domain

Please be advised that BPAY will never email customers directly, and we advise that you ignore these emails and delete immediately without opening it or the attachment.

We apologise for any inconvenience caused.



Other Enquiries

If you have an enquiry please contact your financial institution using the form below.

Please note that BPAY Services are initiated and managed through Financial Institutions.

If your enquiry is in relation to a specific payment, please contact your Financial Institution directly for your enquiry.

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Contact person name*
Phone number*
Email address*